Many UPS customers in the Bay Area are frustrated this Christmas, upon learning that gifts they ordered online, promised to be delivered by Christmas Eve, won’t be delivered until Thursday.
Those customers are saying giving gifts the day after Christmas isn’t what they had planned or paid for.
UPS representatives admit some shipments did not reach their destinations in time for the holiday.
The company won’t say how many packages are late, but in a statement on their website reads:
The volume of air packages in our system exceeded the capacity of our network as demand was much greater than forecast, resulting in some shipments being delayed.
A spokesman for FedEx told the Associated Press that the company also experienced holiday delivery delays.
Both companies say the demand to have packages shipped was greater than expected. An increase in online shopping may be driving that trend.
“I pretty much did all my shopping online. We flew out here and didn’t have a lot of time, so just got on the computer and it made it a lot easier,” said Sandra Todd of Austin, Texas.
“I do all my shopping online now. I don’t really go to stores anymore,” said Nick Tyler of South Carolina.
According to the research firm Comscore, online sales this holiday season were up nine percent from Nov. 1 through Dec. 23, compared to a year ago.
Retail sales at brick and mortar stores during the same period were only up two percent, according to the data firm ShopperTrak.
Derrick Lee says the delivery delays this year won’t keep him from shopping online again even if he has to wait a little longer for his gift.
“99 percent of the things I ordered arrived in two days, but there was one item, for myself that didn’t arrive yet,” said Lee of San Francisco. “I know I’m going to get it eventually. Not the end of the world – people have bigger problems,” he said.
For people who ordered their packages through Amazon.com, the company’s crediting $20 dollars back to their account to apologize for the shipping delay.